Delivery & Returns

Delivery costs £44.99 per order within Mainland UK*

We supply Woodpecker Flooring & Jacaranda Rugs to both domestic & commercial customers, direct to your door within 4-5 working days.

When we receive your order, we will email to confirm your delivery date, if you do not receive a confirmation email then please email: whitney@tailoredflooring.co.uk

Shipping & Handling

There will be a standard £44.99 delivery charge to a UK address, on all orders.

If you have any queries, please call the shop: 0117 973 3393

Inspection of Goods

You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good usable condition. Never sign for goods as ‘not checked’. If goods are damaged on delivery you should not accept them and inform the courier to return them to the sender. You must inform us of this immediately. In the unlikely event of the goods being delivered faulty or damaged we undertake to deliver replacement goods free of charge.

Returns Policy

Please make every effort to ensure the goods ordered are suitable for your requirements. We reserve the right not to accept returned goods which have been signed for at the delivery without inspection. We will only accept goods for return that are damaged on delivery.

If you are at all unsure, please call our helpline on:

0117 973 3393

(Mon-Friday 9.30am – 5.30pm and on Saturdays 10am – 2.00pm) 

*Orders outside of the UK may be subject to extra charge and are exempt from the free delivery discounts.