Privacy Policy

Privacy Policy of www.tailoredflooring.co.uk

This Application collects some Personal Data from its Users.

Owner and Data Controller

Darren Taylor / Tailored Flooring, 80 Alma Rd, Clifton, Bristol BS8 2DJ

Owner contact email: sales@tailoredflooring.co.uk

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, email address, first name, last name, phone number and address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics and Managing contacts and sending messages.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

  • Happy Customers

    I have had the most outstanding service from Tailored flooring on a number of occasions and have recommended them to countless friends and other contacts who have told me they were absolutely delighted.

    This company has been around for a long time, and are experts in the area of flooring of all types . They always go the extra mile to provide the best service in my experience.

    Michelle W, Domestic Client

  • Happy Customers

    We used Tailored Flooring to replace the ugly, broken slate tiles in both our kitchen / diner and family bathroom. It was something we had been putting off for some time as we thought it would be quite an upheaval. In actual fact, it was one of the smoothest jobs we have had done on the house, thanks to Darren and his team. The knowledge and efficient service from the whole team was second to none and they were polite, punctual and a pleasure to have around whilst the work was completed. The result is two truly beautiful new floors which make us feel as if we have two brand new rooms. We are absolutely thrilled and would use Tailored Flooring again and again – we’ve already given a business card to a friend.

    Scott & Lindsay Randall, Domestic Client

  • Happy Customers

    I’ve just got home from work and I can’t tell you how delighted I am with the floor – it looks absolutely amazing. Many, many thanks.

    Janet Hopkins, Domestic Client

  • Happy Customers

    I am very pleased with the final carpet. Thank you very much for getting it sorted. I wanted to thank you and the rest of your team for an excellent service. We are very happy with the end result.

    Naomi Cook, Domestic Client

  • Happy Customers

    Thank you very much for doing a lovely job it is much appreciated. Your team worked really efficiently together – we were impressed

    Jo Pye, Domestic Client

  • Happy Customers

    Your chaps did such a sensationally good job I thought I must send you these photos of them hard at work. A visitor here recently who seemed knowledgable on carpet laying said he had never seen better. He was particularly impressed with how you managed so professionally to replace the worn through stair and bathroom carpets with the relatively unworn parts of the main assignment. All, I probably told you almost 50 years old.

    Constance Wade, Domestic Client

  • Happy Customers

    The carpet looks lovely, thank you. The boys you sent were an extremely efficient and pleasant team. A joy to have in the house.

    Deborah Threw, Domestic Client

  • Happy Customers

    We have used Darren from Tailored flooring on a number of jobs, and without exception have found the service to be exceptional. Attention to detail is a matter of course. Sound advice is always offered… corners never cut. A competitive service that we will continue to use.

    Richard Burden,

  • Happy Customers

    Darren and his team carried out the fitting of both carpet and vinyl flooring most efficiently, working around our difficult schedule with good grace in a most professional manner.

    Lindsay Jacobs, Lindsay Jacobs Interiors

  • Happy Customers

    Tom and his colleagues have done a great job of the fitting, and were extremely friendly and helpful. I thanked them but do please tell them that we've reported that back to you too.

    Caroline Williams, Residential Client

  • Happy Customers

    Great job in the studio and Grant is an asset to your business.

    Mike Hall, Domestic Client

  • Happy Customers

    I used Tailored flooring to fit new flooring in my kitchen (Karndean), and carpet throughout the rest of the house. It's a project that took me just over a year, doing each room separately. Darren and team were so accommodating, great value for money and generally really nice guys. They allowed me to buy the carpet in one go,and store it with them until we were ready to have it fitted. They have their own team of fitters and were so flexible in arranging fitting, I'm not sure you'd get that with a national company. They were really good value for money, as I'd done my research and also got other quotes. All in all I'm really pleased, the carpet looks fabulous and I'd definitely use Tailored flooring again.

    Anna Caswell, Residential Client

  • Happy Customers

    From start to finish this was a first class service. Have used Phil's services before also and very professional every time. Carpet and tile fitters on time and job done to the highest standard. Will always go back to Tailored flooring.

    Frank McKenna, Residential Client

  • Happy Customers

    Tailored Flooring saved our bacon and did a better job than I could have imagined possible with our kitchen and bathroom flooring. We were due to have kitchen flooring fitted, so the kitchen was emptied, all appliances disconnected and completely unusable, and the fitter we had booked let us down the morning they were due to fit. I was in a complete panic as I had property valuations booked for the end of the week before which the kitchen and bathroom flooring had to be completed.

    Within an hour of leaving a message with Tailored Flooring, Darren had called me back and said he would be with me within the hour to see what he could do. Exactly as promised, he attended, measured and talked me through what he could do for us. It turned out we'd selected completely inappropriate flooring (soft vinyl in a huge, heavily used kitchen), and Darren guided us through better options available to us. To cut a long story short, he went out of his way to jiggle us into the schedule, order materials and the next day his fitter, Grant, was working on our flooring.

    The fitter, Grant, is a master. He was very tidy and careful (given the rest of our home is cream carpets), he worked quietly and very quickly. Each evening he tidied everything away. When it came to fitting the Karndean tiles, he talked me through the different options of laying them (brick style etc.) and also made his own recommendations from his experience. He measured the placement of the tiles to ensure there weren't any odd shaped tiles and when the job was complete it exceeded all our expectations.

    We managed to get everything straightened out at home in readiness for the property valuations, and two estate agents who had previously valued our home commented on the positive updates to the flooring.

    Also, they have recently moved to a beautiful show room on Alma Road which I walked past before they opened and had admired through the windows. If you want some inspiration, then definitely pop in for some very good quality, well merchandised and easy to browse carpets and flooring.

    I am really looking forward to using Tailored Flooring again for our next home.

    Lauren Moloney, Domestic Client